Returns & Refund Policy
Returns & Refund Policy
No Return Policy for Fresh Seafood
Due to food safety regulations in the UK, fresh and frozen seafood cannot be returned once delivered.
We can only review evidence (photos/videos) and offer support based on the condition shown.
Refunds and Replacements
After reviewing the customer’s evidence, we may offer one of the following:
- A partial refund;
- A full refund; or
- A replacement in the next available delivery.
All decisions are made fairly and based on clear evidence provided by the customer.
False or Unclear Claims
If the photos or videos do not match the issue claimed, or if evidence is unclear, we may not be able to offer a refund or replacement.
Repeated false claims may lead to the customer being refused future deliveries.