Privacy Policy
Privacy Policy
Effective date: 17 December 2025
This Privacy Policy explains how Seafood VNUK (“we”, “us”, “our”) collects, uses, shares, and protects your personal data when you use our seafood delivery service, website, or social media ordering channels. We follow the UK GDPR and UK data protection law, and we aim to keep things clear and simple.
1. Who we are
Data controller: VN Oriental Supermarket LTD (Trading as Seafood VNUK)
Email: hello@seafoodvnuk.co.uk or seafooduk0707@gmail.com
Phone: 077 0470 8888 / 074 2800 2456
Address: 44 Broadway, London, England, E15 1XH
Company number: 16350733
If you have any questions, please contact us using the details above.
2. What personal data we collect
We may collect:
- Identity & contact details: name, phone number, email, delivery address, billing address
- Order details: items ordered, delivery notes, substitutions, allergies or preferences you tell us
- Payment details: we only receive payment via bank transfer or PayPal (we generally do not receive or store full card details)
- Customer support messages: emails, chat messages, call notes
- Website data (if you use our website): IP address, device info, and cookie data (see Cookies below).
3. How we use your data (and our lawful basis)
We use personal data for these purposes:
- To take and deliver your order (including contacting you about delivery)
- To manage payments, refunds, and accounts
- To provide customer support and handle complaints
- To improve our service (for example, delivery performance and product planning)
4. Who we share your data with
We only share data when needed to run the service, such as:
- Drivers and delivery partners (name, phone, delivery address, delivery notes)
- Payment providers (to process payments)
- IT and website providers (hosting, order systems, customer messaging tools)
- Professional advisers (accountants or legal advisers)
- Authorities if required by law or to protect rights and safety.
We do not sell your personal data.
5. How long we keep your data
We keep personal data only as long as needed for:
- fulfilling orders and customer support, and
- meeting legal/accounting requirements.
After that, we securely delete or anonymise it.
6. Security
We use reasonable security measures to protect your personal data, including access controls and secure systems. No system is 100% secure, but we work to reduce risks.
7. Cookies (website users)
If our website uses cookies, we will explain what cookies we use and, where required, ask for your choices. You can also manage cookies in your browser settings.
8. Your rights
You have rights under UK GDPR, including:
- to be informed, access your data, and get a copy
- to correct inaccurate data
- to request deletion in some cases
- to restrict or object to some processing
- to data portability in some cases
- to withdraw consent (for consent-based processing like marketing.
To make a request, email hello@seafoodvnuk.co.uk or seafooduk0707@gmail.com We may ask for ID to protect your information.
9. Marketing choices
If you receive marketing from us, you can opt out any time:
- by using the unsubscribe link in emails, or
replying STOP to texts (where available), or
- contacting us directly.
We follow UK marketing rules for electronic messages (PECR).
10. Children
Our service is not aimed at children, and we do not knowingly collect children’s personal data.
11. Complaints
If you are unhappy with how we use your data, please contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.
12. Changes to this policy
We may update this Privacy Policy sometimes. We will post the latest version on our website and update the effective date.